Duration: 2 hours and 25 minutes

Affected Components:

Nov 13, 12:46:58 GMT+0
Resolved - This incident has been resolved..

Nov 13, 10:22:14 GMT+0
Investigating - Microsoft are currently experiancing issues with their services which is affecting our email support. This is completely out of our hands and doesn't affect any of our other services..

Duration: 30 minutes

Affected Components:

Nov 7, 23:45:00 GMT+0
Completed - Maintenance has completed successfully and our brand new website is now available..

Nov 7, 23:24:35 GMT+0
Identified - We are continuing the maintenance period for a extra 30 minutes due to a few issues with page loading..

Nov 7, 23:00:10 GMT+0
Identified - The website is now down for maintenance while we prepare for the release of v2..

Nov 7, 22:18:52 GMT+0
Identified - Our website will be down for maintenance to prepare for our brand new v2 website upgrade. No other services will be affected during this period other than the website..

Duration: 16 minutes

Affected Components:

Oct 20, 15:01:33 GMT+0
Resolved - We have applied a fix for the Payments system and all services are now available again. We will continue to monitor for any issues - sorry for the inconvenience caused..

Oct 20, 14:50:26 GMT+0
Monitoring - We have implemented a fix for Rendering which as fixed it, we will continue to work on the payment dashboard..

Oct 20, 14:47:39 GMT+0
Identified - We have found the issues and identified the cause do to a new security update that was implemented. We are working on implementing a fix now..

Oct 20, 14:45:36 GMT+0
Investigating - We are aware of a current issue with being unable to access our payments system ([buy.jpclips.tv](http://buy.jpclips.tv)) and rendering clips. The team are now investigating this..

Duration: 1 hour and 7 minutes

Affected Components:

Oct 17, 10:37:21 GMT+0
Completed - We have completed the domain move succesfully - please use [jpclips.tv](http://jpclips.tv) and [buy.jpclips.tv](http://buy.jpclips.tv) from now on..

Oct 17, 10:21:25 GMT+0
Identified - We are now switching all services over to the new domain - you may notice a few minutes of downtime while we restart everything. All old domains will redirect to the new one, if directly accessing our services please use [jpclips.tv](http://jpclips.tv) or [buy.jpclips.tv](http://buy.jpclips.tv)..

Oct 17, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 09:22:21 GMT+0
Identified - The website, bot and APIs may be inaccessable while we make some changes - our domain name will be changing from [jpclippers.com](http://jpclippers.com) to [jpclips.tv](http://jpclips.tv) to match our branding and a announcement will be posted in due course. The services may appear unavailable for around 10 minutes during this maintenance during domain switch over, renders will be unaffected..